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Tourist
Posts: 3

Gopro hero 7 black red light

[ New ]

My gopro hero 7 suddenly stop working and red light status stay on. 

GoPro
Posts: 24,538

Re: Gopro hero 7 black red light

[ New ]

Hi @victors631

 

Try to take out the battery and the sd card.

Once the light goes out, out the battery back and charge the camera.

Then proceed with a manual update. https://gopro.com/en/us/update/hero7-black

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Gopro hero 7 black red light

[ New ]

Hi Ej, 

 

Thanks for the reply. But this fix didn't work for my issue.

GoPro
Posts: 24,538

Re: Gopro hero 7 black red light

[ New ]

Thanks for trying the suggested steps @victors631

 

The best path forward is to contact our Support Team.

Please let them know of the troubleshooting steps taken.

Also, please have your camera's serial number and proof of purchase ready.

 

Regards,

Ej