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%3CLINGO-SUB%20id%3D%22lingo-sub-371820%22%20slang%3D%22en-US%22%3EGopro%20hero%207%20black%20problem%20with%20the%20baterry%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371820%22%20slang%3D%22en-US%22%3EHello.%20I%20have%20a%20serious%20problem%20with%20the%20new%20gopro%20hero%207%20black.%20When%20i%20try%20to%20turn%20on%20the%20camera%20with%20the%20baterry%20inside%20the%20camera%2C%20the%20camera%20do%20not%20turn%20on.%20Specificaly%20when%20i%20press%20Mode%20button%20the%20front%20Red%20lcd%20Light%20turns%20on%2C%20i%20hear%20the%20distinctive%20sound%20(beep)%20the%20rear%20lcd%20touch%20screen%20is%20also%20illumimate%20but%20the%20camera%20stays%20there%20and%20do%20not%20turn%20on.%20The%20only%20way%20to%20turn%20on%20the%20camera%20is%20to%20press%20the%20Mode%20button%20for%2010%20seconds.%20Then%20the%20camera%20turns%20on.%20But%20this%20is%20a%20problem%20for%20many%20reasons.%20When%20i%20try%20to%20turn%20on%20the%20camera%20without%20baterry%20only%20with%20the%20charge%20the%20camera%20turns%20on%20normally.%20Noone%20problem.%20What%20i%20Can%20do%3B%20The%20important%20is%20that%20the%20camera%20does%20not%20turn%20on%20with%20the%20battery%20inside.%20I%20also%20tried%20without%20sd%20card%20the%20same%20problem.%20Without%20the%20baterry%20and%20sd%20card%20inside%20i%20have%20not%20problem%20so%20sure%20is%20not%20the%20sd%20card.%20Maybe%20the%20problem%20is%20with%20the%20baterry%3B%20or%20the%20camera%3B%20please%20help%20me.%20Sorry%20for%20the%20big%20text.%20Also%20although%20the%20baterry%20is%20full%20%2Cscreen%20of%20gopro%20shows%203%25.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-371820%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371830%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%207%20black%20problem%20with%20the%20baterry%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371830%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112425%22%20target%3D%22_blank%22%3E%40bluestorm81362%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20trying%20to%20isolate%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3EBased%20on%20the%20information%20provided%2C%20you%20are%20correct%2C%20it%20could%20be%20the%20battery%20or%20the%20battery%20connectors.%3C%2FP%3E%0A%0A%3CP%3ETo%20check%20on%20this%20further%2C%20please%20contact%20our%20Support%20Team%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371832%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%207%20black%20problem%20with%20the%20baterry%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371832%22%20slang%3D%22en-US%22%3E%CE%9F%CE%BA%20i%20wii%20contact%20with%20support%20team.%20Thank%20you!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371852%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%207%20black%20problem%20with%20the%20baterry%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371852%22%20slang%3D%22en-US%22%3E%3CP%3ESure!%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112425%22%20target%3D%22_blank%22%3E%40bluestorm81362%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5
Accepted Solution

Gopro hero 7 black problem with the baterry

Hello. I have a serious problem with the new gopro hero 7 black. When i try to turn on the camera with the baterry inside the camera, the camera do not turn on. Specificaly when i press Mode button the front Red lcd Light turns on, i hear the distinctive sound (beep) the rear lcd touch screen is also illumimate but the camera stays there and do not turn on. The only way to turn on the camera is to press the Mode button for 10 seconds. Then the camera turns on. But this is a problem for many reasons. When i try to turn on the camera without baterry only with the charge the camera turns on normally. Noone problem. What i Can do; The important is that the camera does not turn on with the battery inside. I also tried without sd card the same problem. Without the baterry and sd card inside i have not problem so sure is not the sd card. Maybe the problem is with the baterry; or the camera; please help me. Sorry for the big text. Also although the baterry is full ,screen of gopro shows 3%.

Accepted Solutions
GoPro
Posts: 9,465

Re: Gopro hero 7 black problem with the baterry

Hi @bluestorm81362

 

Thank you for trying to isolate the issue.

Based on the information provided, you are correct, it could be the battery or the battery connectors.

To check on this further, please contact our Support Team by phone or chat through https://gopro.com/help/ContactUs  

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,465

Re: Gopro hero 7 black problem with the baterry

Hi @bluestorm81362

 

Thank you for trying to isolate the issue.

Based on the information provided, you are correct, it could be the battery or the battery connectors.

To check on this further, please contact our Support Team by phone or chat through https://gopro.com/help/ContactUs  

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Gopro hero 7 black problem with the baterry

Οκ i wii contact with support team. Thank you!
GoPro
Posts: 9,465

Re: Gopro hero 7 black problem with the baterry

Sure! @bluestorm81362

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 5

Re: Gopro hero 7 black problem with the baterry

I contact with support team. They will send me a new baterry as replacement because the problem might be with the baterry. In other case i there is again problem i will contact again. Thanks!
GoPro
Posts: 7,833

Re: Gopro hero 7 black problem with the baterry

Great to know that you that you have already connected with Support, @bluestorm81362. . Let us know how it goes when you get the replacement battery. Thanks!

Tourist
Posts: 5

Re: Gopro hero 7 black problem with the baterry

Hello i tried with the new camera and i have the same problem..Also yesterday altgought the camera was closed and the baterry fully charged, the camera had warmed up and the baterry had been discharged.
Tourist
Posts: 5

Re: Gopro hero 7 black problem with the baterry

I mean with the new baterry..