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Sightseer
Posts: 1

Gopro hero 7 black not response while in use

[ New ]
Hello i just bought the latest hero 7 black and i had some problems while using the camera and especially while taking videos.
The problem was that sometimes the picture on the screen was stuck and and nothing was responding (there were times that only takin the battery out helped).
Did it ever happen to anyone here? And knows how to solve this? Should i use the warranty?

Accepted Solutions
GoPro
Posts: 6,097

Re: Gopro hero 7 black not response while in use

[ New ]

 

Hi @bravewave4454,

 

This normally happens if the SD card is not compatible.

Please check this link to get the list of recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Gopro hero 7 black not response while in use

[ New ]

 

Hi @bravewave4454,

 

This normally happens if the SD card is not compatible.

Please check this link to get the list of recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Regards,

-Jay