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Tourist
Posts: 1
Accepted Solution

Gopro hero 7 black freezes when recording

How do you know when you have a lemon?

I have used the gopro for a week and it has been freezing while recording. I have completed the manual update and i’m using a microsd card on the list.

This is frustrating as my friend got the same card and camera and their camera doesn't freeze at all!!

Please help

Accepted Solutions
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GoPro
Posts: 17,514

Re: Gopro hero 7 black freezes when recording

Hi @grandstorm5523

 

Thanks for trying to troubleshoot the issue. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used.

Is there a chance you can test your camera with a different SD card?

You can also try resetting the camera to its factory settings.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

 

 

Thanks!
Ej

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All Replies
Highlighted
GoPro
Posts: 17,514

Re: Gopro hero 7 black freezes when recording

Hi @grandstorm5523

 

Thanks for trying to troubleshoot the issue. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used.

Is there a chance you can test your camera with a different SD card?

You can also try resetting the camera to its factory settings.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

 

 

Thanks!
Ej