Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Gopro hero 7 black doesn't work

[ New ]

Hello, I bought a gopro hero 7 black about 10 month ago and it wont work, when I turn it on it says that there is no battery in it, I tried with different batteries it don't work either, when I push the recording button the screen is black and frreeze but not off so i can still see the settings and the only way to change that is to remove the battery. It was bugging from the beginning when I bought it and now it just doesn't work. I hope you have a solution to fix this probleme for a 399$ camera. 

 

Thank you, 


Accepted Solutions
GoPro Community Manager
Posts: 7,797

Re: Gopro hero 7 black doesn't work

[ New ]

@ulyssesz7 - A couple of things to check. First, let's make sure that the firmware on the camera is up to date. Try doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

Second, please make sure that the SD card you're using is compatible with your GoPro. The list of our recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. If you have another card that is on that list, please try that card and see it the issues continue.

 

If these steps don't help, our team at https://gopro.com/help/ContactUs can help with additional troubleshooting. Thanks.

View solution in original post


All Replies
GoPro Community Manager
Posts: 7,797

Re: Gopro hero 7 black doesn't work

[ New ]

@ulyssesz7 - A couple of things to check. First, let's make sure that the firmware on the camera is up to date. Try doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

Second, please make sure that the SD card you're using is compatible with your GoPro. The list of our recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. If you have another card that is on that list, please try that card and see it the issues continue.

 

If these steps don't help, our team at https://gopro.com/help/ContactUs can help with additional troubleshooting. Thanks.