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Sightseer
Posts: 1

Gopro hero 7 black charge problem

[ New ]
When I bought my camera everything was fine, I had no problems with charging, but after 3 weeks always when I want to charge my Gopro hero 7 black the gopro doesn't work till I remove the battery which isn't charged. What can I do that I can charge my Gopro??
GoPro
Posts: 159

Re: Gopro hero 7 black charge problem

[ New ]
Hi @juliang4606,

I am sorry to hear that you are experiencing charging issue with your Hero7 Black camera. You may want to check the article below for troubleshooting steps that may resolve the issue:

https://gopro.com/help/articles/how_to/How-to-Charge-the-Camera-Battery

I hope this helps.

V.
GoPro
Posts: 6,097

Re: Gopro hero 7 black charge problem

[ New ]

Hi @juliang4606,

 

You may try to reset your camera to factory settings and check if it will happen again. 

If issue persist you may consider updating your camera manually. 

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Regards,

-Jay