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Tourist
Posts: 4

Gopro hero 7 black batter tab came off

So I'm here in Japan on vacation, when the pull tab on my battery came out. I onlt had this camera and battery for a little over a month. I was able to remove it. And i have 2 spares, but what are my options to get it replaced?
Adventurer
Posts: 8,961

Re: Gopro hero 7 black batter tab came off

tabs are  hard to rip if asked, get some duct tape or better yet  whatevertape and some glue.

 

you can call or chat with a gopro Rep they can assist you on a replacement    the least they can do  you do not need to send in the battery they will do a one time replacement.  good luck

Tourist
Posts: 4

Re: Gopro hero 7 black batter tab came off

Thanks I will do that. (Just for clarification the tab didn't rip, the whole thing just straight up came out adhesive and all.)
Unfortunately I'm on japan hours so I have to wait awhile unitl customer support opens back up.
Adventurer
Posts: 8,961

Re: Gopro hero 7 black batter tab came off

Best thing to do is  discard  it and  you are right they will open  in hours from now     

Tourist
Posts: 4

Re: Gopro hero 7 black batter tab came off

So i havent been able to call, since it would cost me about a dollar pure minute at the moment for international calls. ALSO just now the tabs on my last 2 remaining gopro branded batteries have come off. Like im am pulling gently. Just enough to get the batteries out. This is sad on Gopro's behalf. This quality is pathetic for the tabs to jusg be held on by mere adhesive. Clearly the adhesive is not sufficient. I dont know if even calling them will help since i bought new off of Amazon.
Adventurer
Posts: 8,961

Re: Gopro hero 7 black batter tab came off

Sorry but I  have never broken a tab one after the other,    has t obe a good reason.   Use the chat they should be open at Pacific time, change the website info to  US.

 

 go buy gorillila white crystal clear tape and some glue and make up a tab at the mean time.  or walk into a  GoPro retailer and distributer. see ifthey can help.