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Reply
Tourist
Posts: 10

Re: Gopro hero 7 black and smart remote and app issue

I have the same issue as does everyone of my friends that is running GoPro Hero Black 7.   The problem is more frustrating when running multiple cameras.  I've updated and tried every process to get reliable remote control of my 4 cameras that are mounted on my airplane.  

1) You can't wake the cameras from "off" with WiFi "On" using the remote as you could with my pile of 3+ Blacks.  If you turn off the cameras using the remote, you're done... they can't be turned back on even though the WiFi is running.

2)  The cameras randomly disconnect and reconnect to the remote with no rhyme or reason.  I can have have a stable connection on my 4 cameras then for no apparent reason the remote will say "3 cameras" or 2 "cameras".

 

It's agrivating that GoPro is aware of this issue (and others like the time stamp problem) but won't acknowledge it in public and simply say "We're working on it".

Tourist
Posts: 10

Re: Gopro hero 7 black and smart remote and app issue

I've been working diligently with GoPro to solve the connectivity problem with the GoPro Hero 7 Black/GoPro App/Smart Remote.  This problem seems to be more acute when trying to run multiple cameras.  As I have to "go by the numbers" to keep the ticket moving, I'm doing what they ask so have to make yet another video showing the problem but this time they want the Smart Remote "On".  This seems like it will be a waste of time as those of us who've used previous generations of cameras with remotes know that once you've paired the camera with the remote and select "Wi-Fi RC" > "CURRENT" you can then turn on the remote which turns on the cameras and they connect to the remote with a stable connection.

 

Here's what I think I know:  The GoPros use low power Bluetooth to "wake" the camera.  Once the camera is "awake" or "on", it should connect to the GoPro Smart Remote using Wi-Fi.  

 

GoPro either chose not to or neglected to include the utility in the menu structure of the camera that allows you to select which signal the camera is exclusively "seeing".  When using the GoPro App with the camera connected, scroll down in settings to "Use Current Wi-Fi Remote" and select this function, It will warn you that proceeding will disconnect the camera from the App.  The problem is, other than on one occassion, the camera I've chosen to control from the app won't disconnect from the wi-fi of the mobile app.  When/if they do connect to the remote, it appears the camera is still scanning for familiar signals and will randomly disconnect from the remote and make itself available to the wi-fi on the phone.

 

With GoPro, it seems "the squeeky wheel gets the grease" so if you're experiencing connectivity problems with 7 series cameras and Smart Remote and using them via remote is critical to the way you use your cameras, see if yours behaves like mine.  If it does, please let them know so they can develop a "fix".   I've included this link on YouTube.  https://youtu.be/L-az8a7bMBs

 

Tourist
Posts: 10

Re: Gopro hero 7 black and smart remote and app issue

Update:  GoPro Support has told me to pair my cameras to only the Smart Remote and not the app to try and improve remote reliablilty for multiple cameras.  Even with this procedure you still can't reliably power down then power up the cameras with the remote as I could with my older GoPro 3+ Black cameras.  Although not the end of the world, it sure is easier to change settings with the app. 

 

Another weird thing to be aware of... When you reset connections it returns the landscape setting to the default setting.  If you run cameras with orientation locked, you'll need to go back in and reset this.  I was told this is normal but for the life of me can't understand why this would have been designed into the firmware.

Sightseer
Posts: 1

Re: Gopro hero 7 black and smart remote and app issue

I am experiencing a very similar issue. I have 3 cameras and they randomly loose connection. I have also had some refuse to turn off after turned on by the remote. This is really frustrating.
Tourist
Posts: 10

Re: Gopro hero 7 black and smart remote and app issue

I hear you.  GoPro has pretty much abandon us on this issue.  I don't even get the courtesy of a warm and fuzzy followup when I engage support on this issue. 

 

The only way I've been able to get any reliability is to delete my cameras from my phone (wifi and Bluetooth), reset the connection from the cameras, pair only to the GoPro remote and leave the cameras "ON".  Interesting footnote is that I'm on my second GoPro Smart Remote and I think this "factory reset" procedure of holding the power button down for 10 seconds is eyewash (bs).  I do this without resetting the connections on my cameras and the remote still finds the cameras which, if the remote is truly reset, should not be able to happen.

 

I really believe that this issue stems from GoPro either intentionally or unintentionally neglected to put the submenus and associated firmware in the camera menu that allow us to tell the camera which signal to pay attention to exclusively.  From the mobile application the camera doesn't respond to the command of "use current remote" and there is no longer that command on the camera so it's always looking for signals.  When I've got all my cameras connected to the remote, the remote will show 4 cameras connected after I've turned off the Wi-Fi one at a time on all cameras.

Hiker
Posts: 13

Re: Gopro hero 7 black and smart remote and app issue

I have the same problem. Connectivity with my Session 5 is excellent, never drops.  On my GPH7 Black i've tried everything from switching the band from 5Mhz to 2.4Mhz, disabling low-light (saw it on another post), removing all possible interference and i cannot get a stable connection either on my iPhone X or on the GP Smart Remote (wifi).  I've tried removing the battery and runing on external power (thinking it might be overheating -The Camera is ontop of my helmet.  It is a PITA as i have to stop, remover the camera / helmet and try to repair the camera to the remote or the phone.  i can never duplicated the errors, it will reconnect sometimes, other times i have to turn everything off and hard reboot.  on the phone it forgets the camera's wifi password...this has been going on since the release of the camera and 2 or 3 s/w update later still no fix.  i need a stable connection for my VLOGing. today on a 200km ride i had to stop 10 times!!!!

Tourist
Posts: 10

Re: Gopro hero 7 black and smart remote and app issue

Hi greatwhite35! I feel your pain times 4 (4 H7Bs). It’s so exasperating. There’s no way GoPro can’t be aware of this. I think the only way to get anything done on this is to dog them and not go away. Post a review everywhere you can and elaborate on this problem. Can’t imagine why they wasted the effort and added complexity worrying about things like GPS and not get the basics like the remote working correctly.

They read these threads so every time a noob asks about the Heron7, suggest they consider a Garmin and perhaps they get embarrassed and do something. Good luck!!
Sightseer
Posts: 1

Re: Gopro hero 7 black and smart remote and app issue

Hi all,

 

I have the exact same problem than all of you...

 

I have a smart remote trying to control 4 GoPro7 at the same time. It's totaly unpredictable how many cameras will connect or not, will lose connection or not, will start to record or not...
It's killing my ass to have spent so much money in 4 cameras which are totally useless for me without this feature working !

It worked absolutely fine with my former GoPro Session 4.

 

Hope they will listen at our complains quickly !