02-09-2019 11:51 AM
02-14-2019 03:35 PM
Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.
For reference, you may also check the video on this link.
If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs
If this is a recent purchase, you may refer to the same/store you got the camera from.