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Sightseer
Posts: 3

Gopro hero 7 akkudeckel

Hallo! Haben gerade unsere neue gopro 7 black geöffnet, akku rein und anschließend schließt er akku deckel nicht mehr komplett ab :( Sie steht am am rand leicht ab und hoch. Woran liegt das?? Wir haben nichts kaputt gemacht, ich bitte um Hilfe! Danke!
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GoPro
Posts: 19,547

Re: Gopro hero 7 akkudeckel

Hi @loyalridge38167

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!