Gopro hero 6 wont turn on, just red light on the front [ New ]

[renpro5]

I see this issue has been reported in another post with no solution. Now the post is not allowing replies. I bought the camera less than a month ago. I tried to reset, remove the battery, SD card, and nothing. Is there a solution? 

[renpro5 · Accepted solution]

Thank you, tried everything. Getting the camera replace. Great customer support.

[aragon1006]

Hi @renpro5

Sorry for any troubles caused.

Please go over these steps to get your camera to power back on:

1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   • If the camera does not turn on, try using a secondary USB Type-C cable. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If you are still unable to power on your HERO6 Black, please reach out to our Support Team for assistance. https://gopro.com/help/ContactUs

Let them know of the steps taken.

Thanks!

Ej

[renpro5 · Accepted solution]

Thank you, tried everything. Getting the camera replace. Great customer support.