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Tourist
Posts: 4
Accepted Solution

Gopro hero 6 will not connect to app

Gets very hot while attempting to pair.
Purchased 6/18/18
Been working perfect til now
How do I obtain warranty service?

Accepted Solutions
GoPro
Posts: 8,325

Re: Gopro hero 6 will not connect to app

Thank you for going through the manual update, @megacliff33650 . We would love to know how it works out after the process. Please keep us posted. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 10,671

Re: Gopro hero 6 will not connect to app

 

Hi @megacliff33650

 

It is normal for the camera to get warm when recording or paired with the GoPro app but it should not be to the point that your no longer able to touch/hold it.

 

For reference you may check:

Camera Temperature and Performance in High-Performance Modes

 

What SD card are you using?

You may run a manual software update and see if this corrects the issue.

 

If all else fails, please refer to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 4

Re: Gopro hero 6 will not connect to app

Sandisk extreme 128gb
Tried another sandisk 64 gb with same results
Gets so hot I pull battery for fear it will ignite
Never does pair
I will try the manual update
Thank-you
GoPro
Posts: 8,325

Re: Gopro hero 6 will not connect to app

Thank you for going through the manual update, @megacliff33650 . We would love to know how it works out after the process. Please keep us posted. 

 

Best regards, 
Marius

Tourist
Posts: 4

Re: Gopro hero 6 will not connect to app

I do not have a pc is there an ipad method?
I got temp readings of 165 F this morning trying to pair.
Have pics to prove it.
GoPro
Posts: 4,151

Re: Gopro hero 6 will not connect to app

 

Hi @megacliff33650

 

We cannot manually update your camera using an iPad. 

It would be best to contact GoPro Customer Support for assistance. 

 

They are available via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Adventurer
Posts: 10,293

Re: Gopro hero 6 will not connect to app

that is a little hotter then the Normal 145 degrees i get    wow  Iget to gopro if it is the issue?

Tourist
Posts: 4

Re: Gopro hero 6 will not connect to app

Ok thanks