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Tourist
Posts: 2

Gopro hero 6 warranty claim

[ New ]

I bought my GoPro Hero 6 black 4 months ago brand new from a store.

Battery was realy bad probably because it was sitting empty on display for 4 years.

I took it to authorised service to get a claim because i assumed it was under warranty as all products have 2 year warranty, but my claim has been rejected stating that the manifacturers warranty expired.

I would be very grateful if someone could tell me if this is true. 

GoPro
Posts: 32,093

Re: Gopro hero 6 warranty claim

[ New ]

Hi @janjazmaj

 

Is the camera powering on when plugged in without the battery?

Which store was the camera purchased from?

Do you still have the proof of purchase?

 

Let our Support Team check on this further. 

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Gopro hero 6 warranty claim

[ New ]
Yes it powers on. It was bought in Intersport store in Belgrade Serbia. I have the original reciept. Thanks a ton for helping 🙂