Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-231791%22%20slang%3D%22en-US%22%3EGopro%20hero%206%20not%20working%20new%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231791%22%20slang%3D%22en-US%22%3Egood%20day%2C%20my%20gopro%20hero%20has%206%20black%20and%20shutter%20button%20is%20in%20trouble%20and%20does%20not%20take%20pictures%20so%20it%20does%20not%20print%20then%20it%20locks%20itself%20on%20the%20screen%20beeping%20and%20saving%20writing%20stays%20on%20the%20screen.%20It%20starts%20when%20I%20shoot%20video%2C%20but%20it%20does%20not%20stop.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-231791%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-231794%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20not%20working%20new%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231794%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73747%22%20target%3D%22_blank%22%3E%40fastboost13372%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20details%20that%20you%20provided.%20How%20do%20you%20power%20on%20your%20camera%3F%20Do%20you%20happen%20to%20use%20the%20shutter%20(top%20with%20the%20red%20circle)%20button%3F%20If%20you%20do%2C%20that%20might%20be%20causing%20the%20camera%20to%20work%20with%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FWhat-is-QuikCapture-and-How-Does-it-Work%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuikCapture%3C%2FA%3E%20function%2C%20that%20is%20the%20camera%20by%20default%20starts%20recording%20immediately%20upon%20press%20of%20the%20shutter%20button%2C%20and%20pressing%20the%20shutter%20button%20again%20stops%20the%20recording%20and%20turns%20the%20camera%20off%20at%20the%20same%20time.%20If%20this%20is%20what%20is%20happening%2C%20try%20turning%20the%20camera%20on%20through%20the%20Mode%20(side)%20button%2C%20then%20you%20can%20navigate%20through%20the%20different%20modes%20and%20would%20have%20control%20over%20starting%20and%20stopping%20recording%2C%20without%20turning%20the%20camera%20off.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20that%20you%20have%20is%20not%20the%20above%2C%20please%20let%20us%20know%20so%20we%20can%20help%20further.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-231795%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20not%20working%20new%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231795%22%20slang%3D%22en-US%22%3Ethanks%20for%20your%20return%20but%20when%20you%20take%20a%20picture%20the%20camera%20also%20freezes%20and%20does%20not%20take%20a%20new%20device.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-231811%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20not%20working%20new%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231811%22%20slang%3D%22en-US%22%3E%3CP%3EOh%2C%20I%20see%26nbsp%3Bfastboost13372.%20Freezing%20is%20an%20indication%20that%20there%20maybe%20an%20issue%20with%20the%20current%20firmware%20installation%2C%20or%20incompatibility%20issue%20with%20the%20SD%20card%20being%20used.%20The%20steps%20detailed%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%20on%20camera%20freezing%20up%20will%20help%20resolve%20the%20issue.%20Have%20a%20go%20at%20the%20steps%20and%20let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

Gopro hero 6 not working new device

good day, my gopro hero has 6 black and shutter button is in trouble and does not take pictures so it does not print then it locks itself on the screen beeping and saving writing stays on the screen. It starts when I shoot video, but it does not stop.

Accepted Solutions
GoPro
Posts: 8,213

Re: Gopro hero 6 not working new device

Oh, I see fastboost13372. Freezing is an indication that there maybe an issue with the current firmware installation, or incompatibility issue with the SD card being used. The steps detailed in this article on camera freezing up will help resolve the issue. Have a go at the steps and let us know how it works out. Thanks!

View solution in original post


All Replies
GoPro
Posts: 8,213

Re: Gopro hero 6 not working new device

Hello @fastboost13372

 

Thank you for the details that you provided. How do you power on your camera? Do you happen to use the shutter (top with the red circle) button? If you do, that might be causing the camera to work with the QuikCapture function, that is the camera by default starts recording immediately upon press of the shutter button, and pressing the shutter button again stops the recording and turns the camera off at the same time. If this is what is happening, try turning the camera on through the Mode (side) button, then you can navigate through the different modes and would have control over starting and stopping recording, without turning the camera off. 

 

If the issue that you have is not the above, please let us know so we can help further. 

 

Best regards, 
Marius

Sightseer
Posts: 2

Re: Gopro hero 6 not working new device

thanks for your return but when you take a picture the camera also freezes and does not take a new device.
GoPro
Posts: 8,213

Re: Gopro hero 6 not working new device

Oh, I see fastboost13372. Freezing is an indication that there maybe an issue with the current firmware installation, or incompatibility issue with the SD card being used. The steps detailed in this article on camera freezing up will help resolve the issue. Have a go at the steps and let us know how it works out. Thanks!