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Tourist
Posts: 4
Accepted Solution

Gopro hero 6 hangs

Hi, this happened twice while using in a pool without a case since it wasn’t deeper than 10 meters. While recording or taking pictures it hang and in front screen was a repair tool icon. Software version is the latest and SIM card is Sandisk Extreme 64GB micro SD V30 A2. Will appreciate support

Accepted Solutions
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GoPro
Posts: 12,772

Re: Gopro hero 6 hangs

 

Hi @conjus

 

Please proceed with the manual update.

Re-flashing the software corrects issues that may have been encountered on the previous installation.

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Let us know how it goes.

 

Thanks!
Ej

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Explorer
Posts: 12,851

Re: Gopro hero 6 hangs

Perform a FULL format of your SD card in your computer (not quick) and do a manual update.

Also, when using the camera in water, be sure to lock the rear LCD.
Highlighted
Tourist
Posts: 4

Re: Gopro hero 6 hangs

Thks for your support. I have a MacBook, which is the app I need to do that? Manual update would be in the Gopro camera? tried that but when I get there I get message to use the app for updates. I have version 02.01, isn't it the latest?

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GoPro
Posts: 5,829

Re: Gopro hero 6 hangs

 

Hi @conjus,

 

Please check this link and follow manual update steps: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero6-black

 

Regards,

-Jay 

 

 

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Tourist
Posts: 4

Re: Gopro hero 6 hangs

Thks, I have downloaded the app for Mac and it says I have the latest version. I guess there's nothing else I can do. I have already done a FULL format of SD card as suggested by other user.

Highlighted
GoPro
Posts: 12,772

Re: Gopro hero 6 hangs

 

Hi @conjus

 

Please proceed with the manual update.

Re-flashing the software corrects issues that may have been encountered on the previous installation.

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Let us know how it goes.

 

Thanks!
Ej

Highlighted
Tourist
Posts: 4

Re: Gopro hero 6 hangs

Thks a lot, it did work and manually update was already done! Should I remove UPDATE folder from micro SD? 

Highlighted
Explorer
Posts: 12,851

Re: Gopro hero 6 hangs

If the manual update ran successfully, the UPDATE folder should no longer appear.  Whether it is on the card or not, performing a SD card format in the camera Preferences>Reset followed by a factory rest of the camera is a good idea (the firmware update will not be effected).