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Sightseer
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Gopro hero 6 fige plongee

Bonjour je viens d'acquérir une Gopro Hero 6 il y a un mois avec le caisson de plongée 60 m.
Durand un voyage plongée d'une semaine je m'aperçois qu'à chaque plongée la caméra GoPro fige au bout d'une vingtaine de minutes ( plusieurs séquences sont faites ). Il m'est alors impossible de la rallumer sans retirer la batterie (ce que je ne peux faire qu'à la fin de la plongée. Ma batterie est chargé avant chaque plongée.. auriez-vous des idées ?? . J'ai fait une restauration usine ,une mise à jour du firmware 1.6 , un formatage de la carte SD ( sandisk ultra 64 go xc1 classe 10) . Faut il que je la renvoie ? J'ai aussi remarqué une petite déformation sur la batterie a deux endroits. Merci

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GoPro
Posts: 8,921

Re: Gopro hero 6 fige plongee

Hello @buschmannm6

 

Thank you for reaching out. Sorry to hear about the freezing issue you experienced with the camera. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. The latest firmware version for HERO6 Black is 2.01, so there is really a need to update your camera. Try manually updating your camera through this guide: choose manual update. Also, make sure that you are using a recommended SD card. Here is a list of those cards. 

 

Let us know how it goes. 

 

Thanks, 
Marius

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GoPro
Posts: 8,921

Re: Gopro hero 6 fige plongee

Hello @buschmannm6

 

Thank you for reaching out. Sorry to hear about the freezing issue you experienced with the camera. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. The latest firmware version for HERO6 Black is 2.01, so there is really a need to update your camera. Try manually updating your camera through this guide: choose manual update. Also, make sure that you are using a recommended SD card. Here is a list of those cards. 

 

Let us know how it goes. 

 

Thanks, 
Marius