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Sightseer
Posts: 1

Gopro hero 6 black, não liga!

Comprei a minha Gopro hero 6 black, dia 23/11/2018. Ontem, dia 07/03/2019, a minha camera parou de funcionar. Não ligando e nem carregando. Sendo que, quando ela parou, estava com 97% de bateria.
Ja fiz todos os procedimentos que o site aconselha. Já removi o SD e a bateria, mantive o botao mode apertado por 8-10 segundos, já testei diversos outros cabos/tomadas e nada, nenhuma resposta.
A minha camera ainda esta na garantia? O que pode ser feito para me ajudar?
Obrigado!
GoPro
Posts: 8,486

Re: Gopro hero 6 black, não liga!

Hi @royaldive7012

 

Please follow these instructions to get the HERO6 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    • If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If you are still unable to power on your HERO6 Black, please reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Adventurer
Posts: 8,761

Re: Gopro hero 6 black, não liga!

call gopro you should be under warranty are you?