Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-116086%22%20slang%3D%22en-US%22%3EGopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-116086%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20new%20Gopro%20hero%20black%206%20is%20freezing%20everytime%20I%20turn%20superview%20on.%20The%20ledscreen%20goes%20black%20and%20I%20have%20to%20remove%20the%20battery%20and%20power%20on%20again.%20I%20have%20a%2032%20sandisk%20class%2010%20100%20which%20should%20%22work%20with%20Gopro%22.%20Yhe%20only%20way%20I%20can%20go%20around%20the%20problem%20is%20if%20I%20turn%20the%20autorotation%20to%20%22down%22%2C%20than%20superview%20works%20fine.%20I%20have%20v01.60.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20a%20known%20bug%20or%20is%20it%20something%20wrong%20with%20my%20unit%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-116086%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-116680%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-116680%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F49213%22%20target%3D%22_blank%22%3E%40hebkehammer%3C%2FA%3E%20-%20Does%20it%20freeze%20when%20superview%20is%20turned%20on%2C%20or%20when%20you%20start%20to%20record%20in%20superview%3F%20If%20it's%20when%20superview%20is%20turned%20on%2C%20try%20taking%20out%20the%20SD%20card%20and%20seeing%20if%20the%20issue%20happens%20then.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it%20does%2C%20then%20be%20sure%20to%20check%20that%20the%20camera's%20firmware%20is%20up%20to%20date%20by%20doing%20a%20manual%20update%20on%20the%20firmware.%20Even%20if%20the%20camera%20says%20it's%20on%26nbsp%3B1.60%2C%20there%20could%20have%20been%20issues%20with%20that%20installation%20that%20a%20manual%20update%20can%20correct.%20Instructions%20are%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-116710%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-116710%22%20slang%3D%22en-US%22%3E%3CP%3EOk%2C%20its%20only%20happens%20when%20I%20press%20the%20recordbutton%20and%20start%20recording.%20If%20the%20camera%20is%20turned%20upside%20down%20it%20always%20works%20fine.%3C%2FP%3E%3CP%3E%2FHenrik%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-117160%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-117160%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20also%20updated%20it%20to%20latest%20firmware%20but%20as%20soon%20as%20I%20push%20record%20it%20freezes%20whith%20a%20black%20screen.%20But%2C%20as%20i%20said%2C%20it%20works%20if%20I%20turn%20the%20camera%20upsidedown.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-117161%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-117161%22%20slang%3D%22en-US%22%3E%3CP%3EManually%20update%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-117437%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-117437%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20the%20manual%20update%20does%20not%20correct%20it%2C%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20can%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-121343%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-121343%22%20slang%3D%22en-US%22%3E%3CP%3EI%20also%20have%20this%20issue%3A%26nbsp%3Bin%20any%20resolution%20superview%20mode%20when%20the%20camera%20is%20in%20an%20upright%20position%2C%20it%20hard%20freezes%20as%20soon%20as%20you%20press%20record.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20hold%20the%20camera%20upside%20down%2C%20it%20records%20successfully%20in%20superview%20mode.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVery%20frustrating%20having%20to%20waste%20so%20much%20time%20debugging%20what%20should%20be%20a%20fully%20functional%20product.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-121467%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-121467%22%20slang%3D%22en-US%22%3EYes%20Very%20frustrating.%20I%20will%20send%20my%20for%20a%20replacement%20product.%20So%20boring%20to%20be%20without%20the%20camera%20for%20weeks%20direct%20after%20buying%20it%20for%20500%24.%F0%9F%91%8E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129068%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129068%22%20slang%3D%22en-US%22%3EThe%20issue%20is%20there%20since%201.60%20is%20out.%20Actually%20I%20have%20the%20same%20problem.%20Camera%20freezes%20immediately%20when%20starting%20recording%20in%20superview.%20This%20is%20shame%20it%20has%20not%20been%20solved%20for%20months%20already%20and%20I%20have%20to%20use%20my%20old%203%2B%20Black%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129528%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129528%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%3E%3CFONT%3EIch%20habe%20das%20gleiche%20Problem!%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3EHero%206%20Firmware%201.6%26nbsp%3B%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3EIch%20finde%20die%20Sauerei%20f%C3%BCr%20eine%20500%20Euro%20Kamera%20Beta%20Tester%20zu%20spielen!%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3EWas%20kann%20man%20machen%2C%20Update%20von%20.55%20auf%201.6%20%C3%BCber%20PC%20und%20SD%20Karte%20in%20die%20Cam%20eingespielt!%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3EDas%20ist%20jetzt%20schon%20die%202%20te%20Hero%206%2C%20die%201%20te%20ist%20permanent%20eingefroren%20und%20jetzt%20das!%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129538%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129538%22%20slang%3D%22en-US%22%3E%3CP%3ESpeicherkarte%20SanDisk%20Extreme%20Pro%2064%20GB%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130775%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130775%22%20slang%3D%22en-US%22%3ETry%20to%20Reset%20the%20GoPro%20to%20Factory%20Setting%20and%20Reset%20the%20GP%20than%20reinstall%20the%20Firmware%20Manually%20and%20Good%20Luck%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130873%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130873%22%20slang%3D%22en-US%22%3EI%20have%20tried%20that%20but%20no%20sucsess%F0%9F%A4%94%20thank%20you%20anyway!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-131196%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-131196%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20it%20without%20the%20SDCard%20just%20the%20Camera%20itself%20to%20see%20if%20the%20Memory%20causing%20the%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-133945%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-133945%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20bought%20a%20new%20Hero%206%20and%20tested%20all%20the%20main%20issues%20reported%20in%20the%20GoPro%20forum.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20regards%20to%20the%20superview%20issu%20in%20this%20thread%20I%20tried%20every%20single%20recording%20option%20allowing%20superview%20and%20luckily%20couldn't%20reproduce%20the%20freezing%20(upside%20%2B%20upside%20down%20tests).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20on%20firmware%201.60%20and%20using%20a%20SanDisk%20Extreme%20Plus%20microSDXC%2064GB%20which%20is%20a%20V30%20class%20card%20(90mb%2Fs%20write).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134015%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%206%20Superview%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134015%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F3649i6E830AB3B16FB3A1%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screen%20Shot%202018-01-31%20at%206.19.22%20PM.png%22%20title%3D%22Screen%20Shot%202018-01-31%20at%206.19.22%20PM.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Re: Gopro hero 6 Superview issue

The issue is there since 1.60 is out. Actually I have the same problem. Camera freezes immediately when starting recording in superview. This is shame it has not been solved for months already and I have to use my old 3+ Black
Sightseer
Posts: 2

Re: Gopro hero 6 Superview issue

[ Edited ]

Ich habe das gleiche Problem!

Hero 6 Firmware 1.6 

Ich finde die Sauerei für eine 500 Euro Kamera Beta Tester zu spielen!

Was kann man machen, Update von .55 auf 1.6 über PC und SD Karte in die Cam eingespielt!

Das ist jetzt schon die 2 te Hero 6, die 1 te ist permanent eingefroren und jetzt das!

Sightseer
Posts: 2

Re: Gopro hero 6 Superview issue

Speicherkarte SanDisk Extreme Pro 64 GB

Nomad
Posts: 90

Re: Gopro hero 6 Superview issue

Try to Reset the GoPro to Factory Setting and Reset the GP than reinstall the Firmware Manually and Good Luck
Hiker
Posts: 9

Re: Gopro hero 6 Superview issue

I have tried that but no sucsess🤔 thank you anyway!
Nomad
Posts: 90

Re: Gopro hero 6 Superview issue

Try it without the SDCard just the Camera itself to see if the Memory causing the problem.

Sightseer fcs
Sightseer
Posts: 2

Re: Gopro hero 6 Superview issue

Just bought a new Hero 6 and tested all the main issues reported in the GoPro forum.

 

In regards to the superview issu in this thread I tried every single recording option allowing superview and luckily couldn't reproduce the freezing (upside + upside down tests).

 

I'm on firmware 1.60 and using a SanDisk Extreme Plus microSDXC 64GB which is a V30 class card (90mb/s write).

Nomad
Posts: 90

Re: Gopro hero 6 Superview issue

Screen Shot 2018-01-31 at 6.19.22 PM.png