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Reply
Hiker
Posts: 9

Gopro hero 6 Superview issue

My new Gopro hero black 6 is freezing everytime I turn superview on. The ledscreen goes black and I have to remove the battery and power on again. I have a 32 sandisk class 10 100 which should "work with Gopro". Yhe only way I can go around the problem is if I turn the autorotation to "down", than superview works fine. I have v01.60.

 

Is this a known bug or is it something wrong with my unit?

GoPro Community Manager
Posts: 5,862

Re: Gopro hero 6 Superview issue

@hebkehammer - Does it freeze when superview is turned on, or when you start to record in superview? If it's when superview is turned on, try taking out the SD card and seeing if the issue happens then.

 

If it does, then be sure to check that the camera's firmware is up to date by doing a manual update on the firmware. Even if the camera says it's on 1.60, there could have been issues with that installation that a manual update can correct. Instructions are at https://gopro.com/update/hero6.

 

Jeff

Highlighted
Hiker
Posts: 9

Re: Gopro hero 6 Superview issue

Ok, its only happens when I press the recordbutton and start recording. If the camera is turned upside down it always works fine.

/Henrik

Hiker
Posts: 9

Re: Gopro hero 6 Superview issue

I have also updated it to latest firmware but as soon as I push record it freezes whith a black screen. But, as i said, it works if I turn the camera upsidedown.

Hiker
Posts: 9

Re: Gopro hero 6 Superview issue

Manually update

GoPro Community Manager
Posts: 5,862

Re: Gopro hero 6 Superview issue

If the manual update does not correct it, our team at https://gopro.com/help/ContactUs can help.

Sightseer
Posts: 1

Re: Gopro hero 6 Superview issue

I also have this issue: in any resolution superview mode when the camera is in an upright position, it hard freezes as soon as you press record.

 

If you hold the camera upside down, it records successfully in superview mode.

 

Very frustrating having to waste so much time debugging what should be a fully functional product.

Hiker
Posts: 9

Re: Gopro hero 6 Superview issue

Yes Very frustrating. I will send my for a replacement product. So boring to be without the camera for weeks direct after buying it for 500$.👎