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Sightseer
Posts: 1
Accepted Solution

Gopro hero 5

Eu possuo uma Gopro Hero 5, estava muito tempo sem utiliza -la e ao ligar percebi o display não está funcionando ? Porem o restante das funções estão funcionando perfeitamente.

Accepted Solutions
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GoPro
Posts: 14,048

Re: Gopro hero 5

Hi @sunnymesa25024

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/hero5
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

 

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,048

Re: Gopro hero 5

Hi @sunnymesa25024

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/hero5
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

 

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej