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06-05-2018 01:29 PM
Gopro hero 5 wont turn
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06-05-2018 02:46 PM
Re: Gopro hero 5 wont turn
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Hi @lowesa,
May I know what SD card are you using?
Are you using one of the recommended SD cards? Check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations
If your SD card is not on the list you may try to change your SD card and install the update manually.
Here's how: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras
You may also try to use other cable and check if you will see any light indicator blinking.
If all of those won't work, contact GoPro Customer Support.
https://gopro.com/help/ContactUs
Regards,
-Jay
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06-05-2018 02:46 PM
Re: Gopro hero 5 wont turn
[ New ]
Hi @lowesa,
May I know what SD card are you using?
Are you using one of the recommended SD cards? Check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations
If your SD card is not on the list you may try to change your SD card and install the update manually.
Here's how: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras
You may also try to use other cable and check if you will see any light indicator blinking.
If all of those won't work, contact GoPro Customer Support.
https://gopro.com/help/ContactUs
Regards,
-Jay
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06-06-2018 08:09 AM
Re: Gopro hero 5 wont turn
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06-06-2018 09:15 AM
Re: Gopro hero 5 wont turn
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Got it @lowesa,
It looks like it's a battery issue.
You may contact GoPro Customer Support for clarification or second opinion.
Regards,
-Jay
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06-06-2018 10:47 AM
Re: Gopro hero 5 wont turn
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06-06-2018 11:10 AM
Re: Gopro hero 5 wont turn
[ New ]Hello @lowesa,
Since the email support as been discontinued, it would be best to contact Support via chat or call through https://gopro.com/help/ContactUs
Thanks,
Marius