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Tourist
Posts: 3
Accepted Solution

Gopro hero 5 wont turn

Hi! I have a gopro hero 5 and after I updated it, it won't turn on anymore. and it also doesn't charge. Can it still be fixed? And how? Hope you can help or give suggestions on what to do with it. Thanks!

Accepted Solutions
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GoPro
Posts: 6,097

Re: Gopro hero 5 wont turn

 

Hi @lowesa

 

May I know what SD card are you using? 

Are you using one of the recommended SD cards? Check this link:  https://gopro.com/help/articles/block/microSD-Card-Considerations

If your SD card is not on the list you may try to change your SD card and install the update manually. 

 

Here's how:  https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

You may also try to use other cable and check if you will see any light indicator blinking. 

If all of those won't work, contact GoPro Customer Support. 

https://gopro.com/help/ContactUs


Regards, 

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Gopro hero 5 wont turn

 

Hi @lowesa

 

May I know what SD card are you using? 

Are you using one of the recommended SD cards? Check this link:  https://gopro.com/help/articles/block/microSD-Card-Considerations

If your SD card is not on the list you may try to change your SD card and install the update manually. 

 

Here's how:  https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

You may also try to use other cable and check if you will see any light indicator blinking. 

If all of those won't work, contact GoPro Customer Support. 

https://gopro.com/help/ContactUs


Regards, 

-Jay 

Highlighted
Tourist
Posts: 3

Re: Gopro hero 5 wont turn

Im using sandisk sd card. When i try to charge it only the camera indicator status in the bottom is turned red.
Highlighted
GoPro
Posts: 6,097

Re: Gopro hero 5 wont turn

 

Got it @lowesa

 

It looks like it's a battery issue. 
You may contact GoPro Customer Support for clarification or second opinion. 

Regards,

-Jay 

Highlighted
Tourist
Posts: 3

Re: Gopro hero 5 wont turn

I did but i didn't get any replies tho. I contacted them through email and on instagram. Tsk
Highlighted
GoPro
Posts: 11,400

Re: Gopro hero 5 wont turn

Hello @lowesa

 

Since the email support as been discontinued, it would be best to contact Support via chat or call through https://gopro.com/help/ContactUs

 

Thanks, 
Marius