08-18-2019 11:49 AM
08-18-2019 12:45 PM
Hello @cooldawn43161. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you determine what is causing the trouble and walk you through troubleshooting steps. You may reach them by phone or chat. When you do, please be sure to have your camera's serial number, photos/clips showing the issue and the proof of purchase handy for easy reference.