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Sightseer
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Gopro hero 5 water damage?

I recently took the gopro hero 5 black surfing and got some great footage however today i went to use it for downhill bike riding and found the lcd screen damaged. It has white lines running down it when viewing display and does what it wants without touching it. The display is not cracked or damaged so i assume water has got in but i know these are waterproof. Is there any help or support for this?

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GoPro
Posts: 15,312

Re: Gopro hero 5 water damage?

Hello @cooldawn43161. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you determine what is causing the trouble and walk you through troubleshooting steps. You may reach them by phone or chat. When you do, please be sure to have your camera's serial number, photos/clips showing the issue and the proof of purchase handy for easy reference. 

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GoPro
Posts: 15,312

Re: Gopro hero 5 water damage?

Hello @cooldawn43161. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you determine what is causing the trouble and walk you through troubleshooting steps. You may reach them by phone or chat. When you do, please be sure to have your camera's serial number, photos/clips showing the issue and the proof of purchase handy for easy reference.