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Sightseer
Posts: 2

Re: Gopro hero 5 video has no sound.

Same problem here! Just bought the Hero 6. Audio worked fine the first week and then from one video to the other no sound anymore.

I tried setting it back to factory settings no luck. Turned off Quickcapture doenst work either.

Really annoying problem!
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Tourist
Posts: 4

Re: Gopro hero 5 video has no sound.

This is happening on the 6 too? I just returned the 5 and got the 6 cause I thought it would solve the issue. Haven't seen the problem yet but that sucks!

Highlighted
Sightseer
Posts: 2

Re: Gopro hero 5 video has no sound.

Yeah it does! When im back home ill try to do the manuel update and change the microSD. See what happens...

Ill keep you guys posted!
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Sightseer
Posts: 1

Re: Gopro hero 5 video has no sound.

So,

Tried manual update --> no luck.

Tried new MicroSD card (Sandisk Extreme 64gb -Wr 100mb/s -rd 60mb/s) --> no luck.

 

I going back with it and see what they are going to say.

 

 

 

 

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Sightseer
Posts: 1

Re: Gopro hero 5 video has no sound.

Thanks so much!  The factory reset worked!

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Tourist
Posts: 3

Re: Gopro hero 5 video has no sound.

I've experienced exactly the same problem with my Hero 5 black. Been recording some enduro riding and two videos out of twelve has no sound. When turning the volume up extremely high on my home amplifier, I can hear some weak sound coming through now and then, which means the sound has been more or less recorded but the file is somehow broken or poor.

 

Anyone know how to fix the problem?

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Tourist
Posts: 3

Re: Gopro hero 5 video has no sound.

Been using the Quick Capture too when having the sound issues and was thinking the same, that the camera doesn't manage to save all the data before it shuts off, alt doesn't manage to start all functions before starts recording.

Anyone had the sound problem when first starting the camera with the power button and then letting it run a while when saving the videos?
Highlighted
GoPro
Posts: 5,842

Re: Gopro hero 5 video has no sound.

 

Hi @pedere0862

 

Please try to set your Mic to Auto. 
You may also try to Turn off and on Quick Capture. 

If that won't work Reset the camera to Factory Settings. 

Let me know if that will help. 

 

Regards, 

-Jay