12-29-2016 05:35 AM
12-29-2016 12:00 PM
@daij07 - If the camera won't turn off, I'd suggest trying to do a reset on it by pressing the red shutter button and holding it down for about 11 seconds. I'd also make sure the firmware for the camera is up to date. I like to do a manual update as it is very reliable. Instructions on how to do taht are at https://gopro.com/update/hero5_session.
If you still have issues after that, please reach out to our Support team at https://gopro.com/help/PKBContactus and they'll be happy to troubleshoot the issues with you.