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Sightseer
Posts: 1
Accepted Solution

Gopro hero 5 red light stuck on

Hero 5 red is light stuck on, no response from camera. In Vietnam and can't find any form of communication with customer service, absolutely pitiful service and terrible product.

Customer service where are you?

Accepted Solutions
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GoPro
Posts: 6,097

Re: Gopro hero 5 red light stuck on

 

Hi @stoutstoke68663

 

Please try to manually update your camera.
Here's how: https://gopro.com/support/hero5-black-product-update
Also make sure that you are using a recommended SD card: https://fr.gopro.com/help/articles/Block/microSD-Card-Considerations

By the just to answer your question you can contact GoPro Customer Support via chat. 

https://gopro.com/help/ContactUs

You can contact them around 8PM in Vietnam.

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+01:00) Western European Summer Time (Europe/Lisbon)
 

 

Feel free to get back to us if you need more help.

 

Best Regards, 

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Gopro hero 5 red light stuck on

 

Hi @stoutstoke68663

 

Please try to manually update your camera.
Here's how: https://gopro.com/support/hero5-black-product-update
Also make sure that you are using a recommended SD card: https://fr.gopro.com/help/articles/Block/microSD-Card-Considerations

By the just to answer your question you can contact GoPro Customer Support via chat. 

https://gopro.com/help/ContactUs

You can contact them around 8PM in Vietnam.

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+01:00) Western European Summer Time (Europe/Lisbon)
 

 

Feel free to get back to us if you need more help.

 

Best Regards, 

-Jay