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Tourist
Posts: 4

Gopro hero 5 breaking

I’ve had my GoPro hero 5 Black for around 2 Years, it has now for some reason started over-heating, changing settings and puts vertical black lines on all the footage. If I get gopro plus can I apply for a new gopro and pay the fee. Or would it be possible to trade in and pay for an upgrade on my gopro to a new one?
GoPro
Posts: 6,896

Re: Gopro hero 5 breaking

Hi @redtree30234

 

See if a manual software updates resolves the issue. https://gopro.com/update/hero5

Please make sure that you are using a recommended SD card.

 

If it's still the same, our Support Team should be able to provide you with the best options.

You may reach them y phone or chat. https://gopro.com/help/ContactUs 

Let them know of the steps taken so far.

 

 

Thanks!
Ej

Adventurer
Posts: 8,482

Re: Gopro hero 5 breaking

If you can sell your gopro you can get more money, if the right person comes along and hte fees  and shipping  as well are low. Otehrwise trade up, call gopro they have plans a $100.00 retail.  think about the newer model that may come out down the road. those are the options if  the warranty  can not be met.

Tourist
Posts: 4

Re: Gopro hero 5 breaking

Issue is my gopro seems to be breaking further. As soon as I turn it on it says it’s overheating and shuts itself down so won’t even stay on long enough so make an update. Further issue is that I’m currently travelling so can’t really send off my gopro for a replacement with gopro plus. Any suggestions?
Adventurer
Posts: 8,482

Re: Gopro hero 5 breaking

sd cards cause issues the  can over heat a gopro, jam a gopro crash a gopro as well brick a gopro.  do you think your gopro got damaged, or stopped working from a sd card?   If yes, what action are you taking t ofix that problem?  Are you formatting the card in a computer,  what type offormatting are you doing, are you  doing what gopr recommends or otehr people recommending to you?  a quick format only serases exiting video and photo files, a full format does a thorough job of  getting  the card back  to norm.  a new card is on you and can again repeat the same issues because the wrong cards purchased.  or where purchased. etc..

 

So that is  the first suggestion if you are on  Holiday people call it, and have no time to  take care of that,  or have acomputer to format, tehn there really is not much more you can do.

 

buy a new card, and it fails t owrk, on you

Find a  library or a kind person with a laptop to allow you 30 minutes for a full format of a 64gb card, and houur for  a 128gb card.

use your smartphone, fix your gopro when  the chance is around.

 

What would I do, or what did I do. Have back up. had a camera jammed on me at my highlight. I grabbed myback up, and when I had down time that night grabbed some tools and fixed my camera.  this ws before goPro was around.

Tourist
Posts: 4

Re: Gopro hero 5 breaking

Thanks for the suggestion but I know it’s definitely not the SD card as I have tried all the ones I have ranging from 32 to 128gb. I actually removed the SD card and the gopro still overheats and turns itself off without any SD card. I’m also travelling with a laptop but the gopro won’t even stay on long enough to check/do update on the laptop.
Is it possible to get a replacement ‘in store’ through my gopro plus or does the gopro need to be sent off??? Thanks in advance
Highlighted
Adventurer
Posts: 8,482

Re: Gopro hero 5 breaking

no must be the same store, but a store  might accept it to send back. good luck.