04-15-2019 07:12 AM
04-15-2019 08:59 AM
See if a manual software updates resolves the issue. https://gopro.com/update/hero5
Please make sure that you are using a recommended SD card.
If it's still the same, our Support Team should be able to provide you with the best options.
You may reach them y phone or chat. https://gopro.com/help/ContactUs
Let them know of the steps taken so far.
04-15-2019 09:03 AM
If you can sell your gopro you can get more money, if the right person comes along and hte fees and shipping as well are low. Otehrwise trade up, call gopro they have plans a $100.00 retail. think about the newer model that may come out down the road. those are the options if the warranty can not be met.
04-15-2019 08:26 PM
04-16-2019 02:56 AM
sd cards cause issues the can over heat a gopro, jam a gopro crash a gopro as well brick a gopro. do you think your gopro got damaged, or stopped working from a sd card? If yes, what action are you taking t ofix that problem? Are you formatting the card in a computer, what type offormatting are you doing, are you doing what gopr recommends or otehr people recommending to you? a quick format only serases exiting video and photo files, a full format does a thorough job of getting the card back to norm. a new card is on you and can again repeat the same issues because the wrong cards purchased. or where purchased. etc..
So that is the first suggestion if you are on Holiday people call it, and have no time to take care of that, or have acomputer to format, tehn there really is not much more you can do.
buy a new card, and it fails t owrk, on you
Find a library or a kind person with a laptop to allow you 30 minutes for a full format of a 64gb card, and houur for a 128gb card.
use your smartphone, fix your gopro when the chance is around.
What would I do, or what did I do. Have back up. had a camera jammed on me at my highlight. I grabbed myback up, and when I had down time that night grabbed some tools and fixed my camera. this ws before goPro was around.
04-16-2019 08:05 AM
Is it possible to get a replacement ‘in store’ through my gopro plus or does the gopro need to be sent off??? Thanks in advance