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Sightseer
Posts: 1

Gopro hero 5 blank lcd screen

Like the title says, my gopro hero 5 black lcd screen is not working, I´ve read that there´s post with this issue already, plenty of people with the same issue. I bought the gopro brand new and has always worked good until now, no bad drops or misuse, always taken good care of it and out of the sudden the screen stoped working. Everything else in the camera works is just the screen that wont work its blank.

I already did the manual update a few times and turned on and off lots of times too and nothing seems to work.

I really like my gopro and it always worked good until now so I´m really hoping theres something that can be done.

 

Cheers.

 

Ulises

Highlighted
GoPro
Posts: 8,932

Re: Gopro hero 5 blank lcd screen

Hi @shanuli7

 

Thanks for trying to troubleshoot the issue.

Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's still the same, our Support Team should be able to help you move further with this concern.

https://gopro.com/help/ContactUs

 

Regards!

Ej