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Tourist
Posts: 4

Gopro hero 5 black screen not turning on

Hope my message will find u well
Unfortunately i have gopro hero 5 black andvthe both screans are not turning on , so i have checked with your Authhorized agency here in qatar ( Ali Bin Ali) they comfirmed that they r not anymore authorized for gopro so please advice what to do as am not able to fix the issue as i found out its a common issue for this model
So appreciate ur fast reply
Thanks
GoPro
Posts: 3,924

Re: Gopro hero 5 black screen not turning on

Hey @coolbeach3728,

 

Have you tried a manual update?

 

If not give that a try: https://gopro.com/update/hero5

 

Best,

Ryan

Tourist
Posts: 4

Re: Gopro hero 5 black screen not turning on

I did the manual update even its not help
Tourist
Posts: 4

Re: Gopro hero 5 black screen not turning on

So any suggestions?
GoPro
Posts: 3,924

Re: Gopro hero 5 black screen not turning on

Hi @coolbeach3728,

 

If you are still running into issues our Support Team may be able to help:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan