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Tourist
Posts: 8

Gopro hero 5 black keeps turning off

[ New ]
Update didn't solve the issue... I reset the camera by holding mode button.. thats what i can only do.. it's also not worked... The camera switch on automatically and its off by two seconds automatically with beep sound plz try to help me.. i have proper sd card its not a case..

Accepted Solutions
GoPro
Posts: 24,297

Re: Gopro hero 5 black keeps turning off

[ New ]

Hi @nicesummit400

 

Take out the battery and the SD card.

Plug the camera directly to a power source and see if the camera turns ON.

If it does, try reinserting the SD card back and do a test recording.

Then, insert the battery again.

This will help isolate where the trouble is.

 

You may also try running a manual update. https://gopro.com/en/us/update/hero5

 

Thanks!

Ej

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All Replies
Explorer
Posts: 13,029

Re: Gopro hero 5 black keeps turning off

[ New ]
Reset the camera by going into the preferences menu
Tap Preferences > Factory Reset > Reset.
Tourist
Posts: 8

Re: Gopro hero 5 black keeps turning off

[ New ]
Cant reset because it shutdown automaticaly in 2 seconds
GoPro
Posts: 24,297

Re: Gopro hero 5 black keeps turning off

[ New ]

Hi @nicesummit400

 

Take out the battery and the SD card.

Plug the camera directly to a power source and see if the camera turns ON.

If it does, try reinserting the SD card back and do a test recording.

Then, insert the battery again.

This will help isolate where the trouble is.

 

You may also try running a manual update. https://gopro.com/en/us/update/hero5

 

Thanks!

Ej

Tourist
Posts: 8

Re: Gopro hero 5 black keeps turning off

[ New ]
Hapening same 😪😪 what i do now
GoPro
Posts: 24,297

Re: Gopro hero 5 black keeps turning off

[ New ]

Hi @chula334

 

If you were able to go through the steps above and it's still the same please contact our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs
 

 

Thanks!
Ej

Tourist
Posts: 8

Re: Gopro hero 5 black keeps turning off

[ New ]
Thank you
GoPro
Posts: 12,487

Re: Gopro hero 5 black keeps turning off

[ New ]

@chula334, we appreciate you going through the troubleshooting process. Feel free to post back if anything else comes up.