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Sightseer
Posts: 6

Gopro hero 5 black dont charge

hello I received my new camera gopro hero 5 black today and it does not load the led light up 1 second then go off, if during these 1 second I turn on the camera it works for 5 min then s 'Stop battery failure. how can i fix the problem thank you
Adventurer
Posts: 8,752

Re: Gopro hero 5 black dont charge

have you charged the camera?

Sightseer
Posts: 6

Re: Gopro hero 5 black dont charge

I try but dosn't work
Adventurer
Posts: 8,752

Re: Gopro hero 5 black dont charge

have you tried just using the usb  cablet oa port and turning on?

Sightseer
Posts: 6

Re: Gopro hero 5 black dont charge

Yes but it not works
Adventurer
Posts: 8,752

Re: Gopro hero 5 black dont charge

did you take the battery out and turn on the camera and it  goes On? 

Adventurer
Posts: 8,752

Re: Gopro hero 5 black dont charge

determining in battery is bad is to try w/o a battery.  you  say both the battery and camera are bad, that is whay I get out of this post. so tehn it is just bestto pack this up and go back to where you gotten from, and get a new one.   if it is not returnable then Call gopro or chat with them 

 

good luck  kepp this forum posted what you did.  so others can work out their issues .

Sightseer
Posts: 6

Re: Gopro hero 5 black dont charge

Yes it's work