04-20-2019 11:59 AM
@bluegorge42173, is the touch LCD display damaged with cracks on it? We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat.
Is the display screen looks fine but it stays blank when powered on? Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black