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Tourist
Posts: 3
Accepted Solution

Gopro hero 5 Black repair / water leak

Hello,

 

my gopro hero 5 black camera stop working because it fell into the water without proper side door closed. I send the camera to use warranty and of course warranty is not possible (because of improper usage - but when the warranty is possible than?) So o.k ... I want to reapair my camera and service in my country(Slovenia) said that they dont repair the camera only replace them (if warranty could be used) ... So in my case I can just throw away the camera that costs 430€ because it fell in water for 1 minute with improper side door closed ...

 

I am realy disapointed that a small mistake made the waterproof product unusable and unrepairable and if I need it I need to pay extra 430€ again (total 860€)  and can throw my 6 months old camera away ...

 

Is there any other way to fix my situation?

 

Thanks for your help

 

Kind Regars

 

Jani


Accepted Solutions
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Adventurer
Posts: 11,684

Re: Gopro hero 5 Black repair / water leak

Gopro policy is water damage is not covered. on any camera.  if  you can prove its faulty then you may  just may be a lucky one to get a new camera. otherwise they'll offer  the camera to you at a  up to 40% discount.  look for threads here of all  solved solutions of the many that reported back after their water damage camera's  NONE

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Adventurer
Posts: 11,684

Re: Gopro hero 5 Black repair / water leak

Gopro policy is water damage is not covered. on any camera.  if  you can prove its faulty then you may  just may be a lucky one to get a new camera. otherwise they'll offer  the camera to you at a  up to 40% discount.  look for threads here of all  solved solutions of the many that reported back after their water damage camera's  NONE

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Tourist
Posts: 3

Re: Gopro hero 5 Black repair / water leak

[ Edited ]

And where can I get this 40% discount and how? And the old camera I just can throw in the trash or use for spare parts?

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GoPro
Posts: 3,924

Re: Gopro hero 5 Black repair / water leak

Hi @janilemy,

 

You will need to reach out to our support team directly and they will take a look at what happened. Each situation is judged on a case by case basis so reach out to them before you do anything with that camera.

 

Best,

Ryan

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Adventurer
Posts: 11,684

Re: Gopro hero 5 Black repair / water leak

Once again:  Gopro is a sales  company not a repair company.  If you damaged  on your own, then the least gopro can do is say hey maybe we can offer you up to 40% off.   to keep you as a customer.   WHere  go to the bottom of this page and call  good luck