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%3CLINGO-SUB%20id%3D%22lingo-sub-192512%22%20slang%3D%22en-US%22%3EGopro%20hero%205%20Black%20repair%20%2F%20water%20leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192512%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%20I%20bought%20my%20Hero%205%20Black%20May%203%2C%202017.%20Last%20month%2C%20April%202018%2C%20water%20entered%20the%20compartment%20of%20the%20batter%20and%20I'm%20pretty%20sure%20that%20it%20was%20locked%20or%20closed%20properly.%20I%20let%20it%20dry%20for%201%20day.%20I%20tried%20to%20open%20the%20camera%2C%20however%2C%20there's%20already%20a%20problem%20with%20the%20LCD.%20I%20can%20no%20longer%20view%20my%20pictures%20and%20when%20i%20touched%20the%20screen%20it's%20no%20longer%20working.%20So%2C%20i%20decided%20to%20dry%20it%20up%20again%2C%20thinking%20that%20it's%20still%20wet%20from%20the%20inside%2C%20for%20another%2024%20hours.%20And%20after%20that%2C%20i%20tried%20to%20open%20again%20the%20camera%20and%20it%20is%20already%20broken%2C%20it%20did%20not%20open%20at%20all.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20should%20i%20do%3F%20Any%20suggestions%3F%20Is%20there%20any%20chance%20that%20my%20camera%20can%20be%20fix%3F%20(Philippines)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECecil%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-192512%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192656%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20hero%205%20Black%20repair%20%2F%20water%20leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192656%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63931%22%20target%3D%22_blank%22%3E%40grandmesa06767%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20reaching%20out.%20Sorry%20to%20hear%20about%20what%20happened%20to%20your%20camera.%20It%20would%20be%20best%20to%20contact%20our%20Support%20team%20for%20assistance%20on%20this%20matter.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Gopro hero 5 Black repair / water leak

Hi. I bought my Hero 5 Black May 3, 2017. Last month, April 2018, water entered the compartment of the batter and I'm pretty sure that it was locked or closed properly. I let it dry for 1 day. I tried to open the camera, however, there's already a problem with the LCD. I can no longer view my pictures and when i touched the screen it's no longer working. So, i decided to dry it up again, thinking that it's still wet from the inside, for another 24 hours. And after that, i tried to open again the camera and it is already broken, it did not open at all. 

 

What should i do? Any suggestions? Is there any chance that my camera can be fix? (Philippines)

 

 

 

Cecil  

 

 

 

 

 


Accepted Solutions
GoPro
Posts: 8,136

Re: Gopro hero 5 Black repair / water leak

Hello @grandmesa06767

 

Thank you for reaching out. Sorry to hear about what happened to your camera. It would be best to contact our Support team for assistance on this matter. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 8,136

Re: Gopro hero 5 Black repair / water leak

Hello @grandmesa06767

 

Thank you for reaching out. Sorry to hear about what happened to your camera. It would be best to contact our Support team for assistance on this matter. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius