05-23-2019 11:13 AM
Hello @nimblehike63110. There are steps here https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password to guide you through the process. Feel free to post back for any other concerns or questions.
07-19-2019 10:25 PM
What doesn't work? The OP was attempting to view files on a MacBook. Are you just attempting to reset your Wi-Fi password? If so, you need to Update manually and select the Update+Wi-Fi option. Once done, download the UPDATE.zip file to your computer. Extract the UPDATE folder to your computer. Using a USB/SD adapter, insert your SD card into your computer. Find the SD card and perform a FULL (not Quick) Format. Once done, open the UPDATE folder and then copy over the contents of the UPDATE folder to your SD card (*Note: If you have a HERO3+ or any other newer GoPro, you need to copy over the UPDATE folder. With HERO3, you copy over the files WITHIN the UPDATE folder. DO NOT COPY OVER THE UPDATE FOLDER). Eject the card and insert it into the camera. Power the camera on and it will install the update with the new name and password (keep the name and password simple. Do not use special characters).