Gopro hero 3+ silver [ New ]

[raharja]

Hi all..

Timhis is my first gopro back then and i still have it till now, this month i tried to use it again but the preview on ip7+ seams to have a lag and sometime half of the preview turn grean and its like freeze preview. Iphone using latest ios update and gorpo app also the hero 3+ silver usinh the lates update which is the last update that releazed in 2015.

To see the result of picture or video it just takes more that 1 minutes to wait or sometime the picture is blurred but if copied to my iphone the real result of the picture arent blurred.

How to fix this problem? Is it the micro sd problem? Or maybe hero 3+ would not capable to ip7+ ios?

I already tried to re update the gopro firmware but still act the same

[aragon1006 · Accepted solution]

Hi @raharja

Thanks for getting back to us. At this point, it's best to refer to our Support Team regarding this matter.

Let them know that you have tested the camera with different SD cards and paired it with different phones but the issue remains.

You may contact them by phone or chat. https://gopro.com/help/ContactUs

Regards,

Ej

[aragon1006]

Hi @raharja

Thank you for ensuring that both the camera and the app are up to date. The delay of the preview screen will vary depending on the mobile device, camera model and strength of the wireless connection. With ideal conditions the you may get a delay as low as .5 seconds.

Does this happen to all of the files you try to view on the app? Have you tried using a different SD card or have you tested your camera with a different phone?

You may also contact our Support Team to further check on this. https://gopro.com/help/ContactUs

Regards,

Ej

[raharja]

Hi @aragon1006

Yes, gopro app on iphone is updated, ios updated, hero3+ silver firmware is the latest (latest firmware on 2015)

Tried it on iphone 7 also and samsung s8 also have the same probem. The delay is more than 5 sec, somtimw preview just blackout / or “getting preview” but not making any preview. Reading the sd card also sometimes take times.

Looking the capture result can will be blurred if im not move it to iphone. It just blurred like it never finished rendering. And also to move it to iphone / samsung camera roll will take more than 3 minutes for a photo and more than 10 minutes for a video. Sd card already moved and replace still have the same problem.

I think it needs a new firmware for hero3+

[aragon1006 · Accepted solution]

Hi @raharja

Thanks for getting back to us. At this point, it's best to refer to our Support Team regarding this matter.

Let them know that you have tested the camera with different SD cards and paired it with different phones but the issue remains.

You may contact them by phone or chat. https://gopro.com/help/ContactUs

Regards,

Ej