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Tourist
Posts: 2
Accepted Solution

Gopro héro 5 protection lentille de travers

[ Edited ]

Bonjour,

 

J'ai reçu ma caméra hier, en la déballant j'ai remarqué que la protection de lentille n'était pas correctement alignée (voir photos en pièce jointe). L'emballage n'avait pas de signe de choc et l'ensemble ne semble pas bouger davantage.

 

Mais je souhaiterais quand même avoir votre avis :

est-ce que c'est juste un défaut inésthétique ou possible problème d'étanchéité + motif de renvoi au SAV?

 

D'avance merci pour votre aide,

20180823_202312.jpg

Accepted Solutions
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GoPro
Posts: 15,880

Re: Gorpo héro 5 protection lentille de travers

[ Edited ]

 

Hi @cooltree34554

 

Thanks for choosing GoPro to capture great moments!

Try to remove the protective lens completely and reattach it. Though not officially from GOPro you may check this video on how to do it.

 

Check to ensure that the gap between the Protective Lens and camera body is even, not exceeding ≈1mm on any of the four sides. 

 

If you are not comfortable in doing these steps, please refer to the same store/ channel you got it from to proceed with the exchange process (depends on their policy). 

 

Regards,

Ej

 

 

View solution in original post


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Highlighted
GoPro
Posts: 15,880

Re: Gorpo héro 5 protection lentille de travers

[ Edited ]

 

Hi @cooltree34554

 

Thanks for choosing GoPro to capture great moments!

Try to remove the protective lens completely and reattach it. Though not officially from GOPro you may check this video on how to do it.

 

Check to ensure that the gap between the Protective Lens and camera body is even, not exceeding ≈1mm on any of the four sides. 

 

If you are not comfortable in doing these steps, please refer to the same store/ channel you got it from to proceed with the exchange process (depends on their policy). 

 

Regards,

Ej

 

 

Highlighted
Tourist
Posts: 2

Re: Gorpo héro 5 protection lentille de travers

Hi Aragon,

 

Thanks for the video link a lot, it worked.

I thought it wasn't possible to make it with hands :)

 

Regards,

Highlighted
GoPro
Posts: 15,880

Re: Gorpo héro 5 protection lentille de travers

 

Hi @cooltree34554

 

We are glad we can help.

Feel free to post back if something comes up.

Enjoy using your GoPro!

 

Regards,

Ej