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Tourist
Posts: 4

Gopro fusion water leak

Dear friends,

I have a gopro fusion, when I was in rafting tour some water go to battery area (I think the door didn't lock perfectly and water go through the battery area, not too much)
after that the battery didn't recognize by camera (when battery charge go to zero) but camera still working with power bank or charger and take Pic or video.
I can't re-charge battery because the camera didn't find battery.
Is the problem for battery or camera battery socket?
How can I solve this problem?
If I should send it to gopro for repair camera, which address I should?

Thanks for giving me the best ideas
GoPro
Posts: 2,471

Re: Gopro fusion water leak

Hi @rezadelroba,

Sorry to hear about what happened. So long as all camera doors are closed, the Fusion camera is waterproof down to 5m (16ft) without a housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs. 

Kind Regards,
Ann

Tourist
Posts: 4

Re: Gopro fusion water leak

 
Tourist
Posts: 4

Re: Gopro fusion water leak

The gopro agent told me try another battery and if the problem is in the camera we can't help you because you are in iran and gopro didn't support in this country
...
By the way I want to know which I.C in the main board of camera is belong to the battery socket, could anybody help me?
I can send the pictures of camera main board and you just mark the I.C area in board...
Tourist
Posts: 4

Re: Gopro fusion water leak

This is a picture of detailed from inside the camera

https://ibb.co/cQkp71N