Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 12
Accepted Solution

Gopro Trade Up refused delivery

Hi, I sent my old camera to gopro with submitted UPS-Label, but Gorpro refused the delivery and now the item is returning to me!

 

"The receiver does not want the product and refused the delivery. / The package will be returned to the sender."

 

Hello? What's going on here?

 

https://www.ups.com/track?loc=en_US&tracknum=1Z9R52E59107784668&requester=WT/trackdetails

 

Maybe someone can help?

 

Thanks!


Accepted Solutions
Adventurer
Posts: 10,848

Re: Betreff: Gopro Trade Up refused delivery

 well lost business to dji   score one for hte OP

View solution in original post


All Replies
Hiker
Posts: 12

Betreff: Gopro Trade Up refused delivery

Wtf. Never opend and now returned to me. I drove 38 km for the UPS Pick-up Shop!

D88qez9XUAAk9QD.jpg_large

GoPro
Posts: 11,517

Re: Betreff: Gopro Trade Up refused delivery

Hi @futzelfupp

 

Sorry for any troubles caused.

Please continue working with our Support Team regarding the order.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

 

 

Hiker
Posts: 12

Re: Betreff: Gopro Trade Up refused delivery

This is what I did, before I wrote this comment. They didn't know, what to do and can't help.

 

GoPro
Posts: 11,517

Re: Betreff: Gopro Trade Up refused delivery

Hi @futzelfupp

 

We have tagged the team handling your case.

There should be an update soon.

 

Thanks!
Ej

Highlighted
Hiker
Posts: 12

Re: Betreff: Gopro Trade Up refused delivery

Thanks,

 

but now, Im not interested anymore. Meanwhile I bought a DJI Osmo Action. Still received.

Adventurer
Posts: 10,848

Re: Betreff: Gopro Trade Up refused delivery

 well lost business to dji   score one for hte OP