Gopro Session error - can not find last session

[robertf180]

Hi Gopro - team - community, ¨

Setup: 

Gopro Session (4) v. 2.00 

- Sandisk Ultra SD 32 GB 

We were snorkeling this morning - 45 minutes and the Gopro was constantly running. (We had the best session ever-FYI). When we came out of the water I switched the record off (45 mins on the record) and the gopro was immediately showing me Memory - SD card is full but I could see the gopro was recording before it switched off. Which was quite reasonable because i was filming the days before too. 

I noticed that the messages "SD - Memory is full" was not going away - like it was frozen and I let it lie on my bed in the hope that it would switch off. We were very excited to see the footage. After we came back (30 mins) the camera still showed this messages. So I pushed the power button longer (5 sec.) and the camera turned off. 

Then I connected the gopro to my phone and i could not see the footage - only the clips that I made before. I connected the gopro to my mac .. I could not see this footage - only the clips that I made before. Same with a SD card reader. 

I downloaded a file recovery tool to recover this file but I can see that the file is there but it shows 0 byte. (it is marked in the attachement - time stamp is fitting to the time we got out of the water)

Can you tell me what is wrong and how I can recover this footage? Pretty important to us. 

Thank you,

Rob

[mariustanya · Accepted solution]

Hello @robertf180, 

Sorry to hear about the trouble. What do you get when you playback #PO24858.LRV on your phone through the GoPro App? The video might have been chaptered due to its total length but there should be a complete set of TH, LRV and MP4 files for each name. (see details through the links below for an illustration) 

Are these only files that you have? See if you can find other files named according to this format: PO24858 or PO34858 for they might be the chaptered files. It is also important to look into the SD card that you are using. Is your SD card among the recommended cards that we have on this list? Was the card formatted prior to using it on your camera?

References:

• Chaptering
• File Naming Convention

Let us know how it goes. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @robertf180, 

Sorry to hear about the trouble. What do you get when you playback #PO24858.LRV on your phone through the GoPro App? The video might have been chaptered due to its total length but there should be a complete set of TH, LRV and MP4 files for each name. (see details through the links below for an illustration) 

Are these only files that you have? See if you can find other files named according to this format: PO24858 or PO34858 for they might be the chaptered files. It is also important to look into the SD card that you are using. Is your SD card among the recommended cards that we have on this list? Was the card formatted prior to using it on your camera?

References:

• Chaptering
• File Naming Convention

Let us know how it goes. 

Thanks, 
Marius