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Tourist
Posts: 7

Gopro Session 5 won't charge

My Gopro Session 5 won't Charge. 

 

It still turns on and takes video and all that, but just won't charge. 

 

Any idea whats going on. Is it a write off?

 

Cheers 

Ollie 

GoPro
Posts: 4,004

Re: Gopro Session 5 won't charge

 

Hi @oliverl0665,

 

Do you have other charger or cable? 

If you don't have one please try to contact our customer support team they might be able to help you with that.

 

They are available via phone or chat

https://gopro.com/help/ContactUs

 

 

Regards,

Jay

Tourist
Posts: 7

Re: Gopro Session 5 won't charge

Well, not currently, however this cable is currently charging my friends gopro, so surely the cable has no fault?

GoPro
Posts: 4,004

Re: Gopro Session 5 won't charge

 

Got it @oliverl0665,

 

Have you tried resetting the camera or installing a new firmware?

 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

Follow manual update for HERO5 Session.

 

Regards,

-Jay 

Tourist
Posts: 7

Re: Gopro Session 5 won't charge

Okay, I'll give that a go when I get home.

 

GoPro
Posts: 4,004

Re: Gopro Session 5 won't charge

 

Sure @oliverl0665,

 

Please keep us posted. 

 

Thanks,

-Jay