Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Gopro Max display screen black

[ New ]

Hi,

 

I have gopro max almost 1 month, now suddenly the display screen become black not showing up any pictures

i tried to re-install firmware with manual update, factory reset and removing the sd card it doesnt help

it works when i do remote control from gopro app, recording is works

but until now the display screen on camera won't showed up

what i need to do, can you help me?

 

 

Thank you

GoPro
Posts: 24,419

Re: Gopro Max display screen black

[ New ]

Hi @svbgcrsvoen

 

What was the last activity done with the camera?

Do you observe the same when the SD card is not inserted?

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej