06-28-2020 03:37 AM
After two weeks at home using the Go Pro Max camera and after updating to 01.50.00, the Photo 360 function stopped working. Video 360 works. After the device takes a photo when viewing this photo on the device and the application Gopro i can see only a black background. The size of the photo itself is about 390kb.
A full reset to factory settings and formatting / replacing a flash card does not help to solve problems
06-29-2020 04:47 PM
Hello, @bravestoke31085. Will you be able to post the sample video again? We are unable to access it.
Also, which phone are you using, and which OS is it running on? Do you have the latest version of the GoPro App installed?
06-30-2020 06:00 AM
New link for video
Firmware on devie at the last - 01.50.00
Photos not displayed in the application on iOS and in the device, this is visible in the video
07-01-2020 02:55 PM
I tried MicroSD - Sandisk 128Gb and samsung evo plus 128 Gb, not work. Two weeks ago, before the update on 01.50.00 everything worked. Flashing through the application and manual does not help - photo 360 does not work
07-01-2020 03:02 PM
This is usually resolved by a manual update.
If you were able to complete the update manually and it's still the same, the best path forward is to reach out to our Support Team.
You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.