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Sightseer
Posts: 3

Gopro Hero8 sd card slot broken

[ New ]
So my little brother pulled out the micro sd card with force that was in the camera instead of pushing it to get it out and now when i try to slide the card in it just keeps pushing it back out, any ideas?
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GoPro
Posts: 16,741

Re: Gopro Hero8 sd card slot broken

[ New ]

Hello, @coollight25174. The SD card slot may have been damaged. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to sort it out for you. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Sightseer
Posts: 3

Re: Gopro Hero8 sd card slot broken

[ New ]
Unfortunately i already have but they didnt get back to me so i am on here looking for an answer
GoPro
Posts: 10,829

Re: Gopro Hero8 sd card slot broken

[ New ]

@coollight25174, we can check on the status of your case to help. Is there a Support case number that we can use for reference?

Sightseer
Posts: 3

Re: Gopro Hero8 sd card slot broken

[ New ]
07918878 is the case number
GoPro
Posts: 21,488

Re: Gopro Hero8 sd card slot broken

[ New ]

Hi @coollight25174

 

Sorry for any trouble caused.

We see that there were several callback attempts on the case.

But for some reason, they were not able to get through on the number provided.

Please log another request and double-check the information entered.

You may also try initiating a chat session.

 

Thanks!

Ej