Gopro Hero7black red light is lightning but camera don't start [ New ]

[royalridge13367]

hello since the last update of the goprohero 7 black the camera isn't starting. The red light will turn on but no other funcionallity is working till the battery is down. Can I restart the camera on a other way or should I send it to you for the repair?

thanks for your answer - pascal

[aenriquez · Accepted solution]

@royalridge13367, the power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, let our team know about the steps already taken.

[fishycomics]

wait for the Thunder.  I call support

[aenriquez · Accepted solution]

@royalridge13367, the power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, let our team know about the steps already taken.