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Tourist
Posts: 5
Accepted Solution

Gopro Hero6 stopped working while using underwater

Hi,

I'm Prince from India. I was using my GoPro Hero6 in a swimming pool to take some underwater shots. After few minutes I saw the GoPro was flashing red LED color for a while(like clicking a burst) and stopped working. I could see water inside the LCD screen. I removed the battery and kept it for drying. What should I do next? I bought this from Gopro.com 2 months back. Also, I'm very disappointed to say that the numbers which are given on the support page for India (+91 000 800 100 9541, +91 000 800 100 9542) are down. The first one is not valid and second one rings to some random guy talking some unknown language. This is supposed to be a waterproof camera but miserably failed. Please do the necessary. Thank you :)


Accepted Solutions
Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I finally talked to the support. Try dialing 000 800 100 9541 without +91

View solution in original post


All Replies
Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I finally talked to the support. Try dialing 000 800 100 9541 without +91
GoPro
Posts: 8,334

Re: Gopro Hero6 stopped working while using underwater

Thank you for the update, @pcub3. Great to know that you were able to get in touch with Support already. Best regards, Marius

Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I have reached out to the GoPro Support. I have sent them what they asked from me. It's been 5 days. I have not received any reply mail from them. Please help me out. My issue was addressed by Mr.Stephen from GoPro support.

Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I have sent the damaged GoPro to Singapore and ups confirms the delivery. What next? I'm waiting for 10 days. Nothing's happening :(
GoPro
Posts: 8,334

Re: Gopro Hero6 stopped working while using underwater

Thank you for keeping in touch, @pcub3. Typically, the replacement camera is automatically shipped out once your returned camera is received by the warehouse. You can continue to check with Support as to the status of delivery.