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%3CLINGO-SUB%20id%3D%22lingo-sub-192494%22%20slang%3D%22en-US%22%3EGopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192494%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI'm%20Prince%20from%20India.%20I%20was%20using%20my%20GoPro%20Hero6%20in%20a%20swimming%20pool%20to%20take%20some%20underwater%20shots.%20After%20few%20minutes%20I%20saw%20the%20GoPro%20was%20flashing%20red%20LED%20color%20for%20a%20while(like%20clicking%20a%20burst)%20and%20stopped%20working.%20I%20could%20see%20water%20inside%20the%20LCD%20screen.%20I%20removed%20the%20battery%20and%20kept%20it%20for%20drying.%20What%20should%20I%20do%20next%3F%20I%20bought%20this%20from%20Gopro.com%202%20months%20back.%20Also%2C%20I'm%20very%20disappointed%26nbsp%3Bto%20say%20that%20the%20numbers%20which%20are%20given%20on%20the%20support%20page%20for%20India%20(%2B91%20000%20800%20100%209541%2C%26nbsp%3B%2B91%20000%20800%20100%209542)%20are%20down.%20The%20first%20one%20is%20not%20valid%20and%20second%20one%20rings%20to%20some%20random%20guy%20talking%20some%20unknown%20language.%20This%20is%20supposed%20to%20be%20a%20waterproof%20camera%20but%20miserably%20failed.%20Please%20do%20the%20necessary.%20Thank%20you%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-192494%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192507%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192507%22%20slang%3D%22en-US%22%3EI%20finally%20talked%20to%20the%20support.%20Try%20dialing%20000%20800%20100%209541%20without%20%2B91%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192706%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192706%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63924%22%20target%3D%22_blank%22%3E%40pcub3%3C%2FA%3E.%20Great%20to%20know%20that%20you%20were%20able%20to%20get%20in%20touch%20with%20Support%20already.%20Best%20regards%2C%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194773%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194773%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20reached%20out%20to%20the%20GoPro%20Support.%20I%20have%20sent%20them%20what%20they%20asked%20from%20me.%20It's%20been%205%20days.%20I%20have%20not%20received%20any%20reply%20mail%20from%20them.%20Please%20help%20me%20out.%20My%20issue%20was%20addressed%20by%20Mr.Stephen%20from%20GoPro%20support.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199432%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199432%22%20slang%3D%22en-US%22%3EI%20have%20sent%20the%20damaged%20GoPro%20to%20Singapore%20and%20ups%20confirms%20the%20delivery.%20What%20next%3F%20I'm%20waiting%20for%2010%20days.%20Nothing's%20happening%20%3A(%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199442%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero6%20stopped%20working%20while%20using%20underwater%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199442%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20keeping%20in%20touch%2C%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63924%22%3E%40pcub3%3C%2Fa%3E.%20Typically%2C%20the%20replacement%20camera%20is%20automatically%20shipped%20out%20once%20your%20returned%20camera%20is%20received%20by%20the%20warehouse.%20You%20can%20continue%20to%20check%20with%20Support%20as%20to%20the%20status%20of%20delivery.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5
Accepted Solution

Gopro Hero6 stopped working while using underwater

Hi,

I'm Prince from India. I was using my GoPro Hero6 in a swimming pool to take some underwater shots. After few minutes I saw the GoPro was flashing red LED color for a while(like clicking a burst) and stopped working. I could see water inside the LCD screen. I removed the battery and kept it for drying. What should I do next? I bought this from Gopro.com 2 months back. Also, I'm very disappointed to say that the numbers which are given on the support page for India (+91 000 800 100 9541, +91 000 800 100 9542) are down. The first one is not valid and second one rings to some random guy talking some unknown language. This is supposed to be a waterproof camera but miserably failed. Please do the necessary. Thank you :)


Accepted Solutions
Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I finally talked to the support. Try dialing 000 800 100 9541 without +91

View solution in original post


All Replies
Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I finally talked to the support. Try dialing 000 800 100 9541 without +91
Highlighted
GoPro
Posts: 8,334

Re: Gopro Hero6 stopped working while using underwater

Thank you for the update, @pcub3. Great to know that you were able to get in touch with Support already. Best regards, Marius

Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I have reached out to the GoPro Support. I have sent them what they asked from me. It's been 5 days. I have not received any reply mail from them. Please help me out. My issue was addressed by Mr.Stephen from GoPro support.

Tourist
Posts: 5

Re: Gopro Hero6 stopped working while using underwater

I have sent the damaged GoPro to Singapore and ups confirms the delivery. What next? I'm waiting for 10 days. Nothing's happening :(
GoPro
Posts: 8,334

Re: Gopro Hero6 stopped working while using underwater

Thank you for keeping in touch, @pcub3. Typically, the replacement camera is automatically shipped out once your returned camera is received by the warehouse. You can continue to check with Support as to the status of delivery.