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Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Gopro Hero6 Wi-Fiの準備が完了しない

[ Edited ]

goproをGoproアプリに接続しようとしていますがgoproの「新デバイスの接続」から「Goproアプリ」を選択しても「Wi-Fiの準備が未完了です」という画面になってしまいます。
本体初期化、Wi-Fiのリセットも行いましたが状況はかわりません。

シリアル番号は
C322xxx
バージョンは
02.01
です。バージョンアップをしたいですが他の機器と全く繋がりません。

スマートフォンはHuawei honor9
Goproアプリは最新版を利用しています。先程一度アンインストールして再インストールもしてみました。


Accepted Solutions
GoPro
Posts: 7,862

Re: Gopro Hero6 Wi-Fiの準備が完了しない

Hello @shunsuket32136

 

Thank you for reaching out. Try doing a manual update on your camera instead. Although your camera already has the latest firmware, manually updating it is recommended to ensure that errors with the current installation are cleared out. Let the instructions below guide you: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

After the manual update, try pairing your camera with your Huawei again. Shoudl you encounter anymore issue, there steps to fix that you can check here: Solve GoPro App Connection Issues

Hope this helps. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,862

Re: Gopro Hero6 Wi-Fiの準備が完了しない

Hello @shunsuket32136

 

Thank you for reaching out. Try doing a manual update on your camera instead. Although your camera already has the latest firmware, manually updating it is recommended to ensure that errors with the current installation are cleared out. Let the instructions below guide you: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

After the manual update, try pairing your camera with your Huawei again. Shoudl you encounter anymore issue, there steps to fix that you can check here: Solve GoPro App Connection Issues

Hope this helps. Let us know how it goes. 

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: Gopro Hero6 Wi-Fiの準備が完了しない

Thanks a lot.
I'll try it.
GoPro
Posts: 7,862

Re: Gopro Hero6 Wi-Fiの準備が完了しない

You are welcome, @shunsuket32136. Let us know how it works out.