06-08-2019 05:55 AM
06-08-2019 07:38 AM
Sorry to hear about the trouble. Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.
It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)
If in case you continue to have the freeze up issues with the camera after going through the suggested troubleshooting steps, after using different recommended SD cards and redoing the software update, please let our Support team know so they can assist you on the next steps. Kindly let them know the troubleshooting steps already taken. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
06-09-2019 05:44 AM