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Sightseer
Posts: 1
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Gopro Hero5 wont turn on and even charge

Hi. My just-turned-2-year old GoPro Hero5 Black wont charge and even turn on after how many attempts. I used this in the beach and took pictures and videos with it (but before I used it I even doubled check and properly closed both 2 locks), however, after using it for a few minutes it turned off. I checked if the water has entered, unfortunately it DID (HELLO, WATERPROOF, REALLYYY?!). And to think I used it below 5m. I used it underwater for just less than 3 minutes, and then BOOM! This is so ironic. A waterproof camera got busted in the water. I am from the Philippines by the way. Is there any solution on this matter? This is so disappointing, GoPro. I rarely used my camera for beach and travel only. My money is so not worth it since I have just used it for several times.👿

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GoPro
Posts: 12,402

Re: Gopro Hero5 wont turn on and even charge

Hello @nikkimdavid

 

Sorry to hear about what happened. It would be best to get in touch with our Support team. This way, they will be able to look into options for you. You can connect with them through the contact information here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Highlighted
GoPro
Posts: 12,402

Re: Gopro Hero5 wont turn on and even charge

Hello @nikkimdavid

 

Sorry to hear about what happened. It would be best to get in touch with our Support team. This way, they will be able to look into options for you. You can connect with them through the contact information here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius